A crucial step in resolving conflict is identifying what is driving the conflict. Dr. Ayers uses the acronym DRIVeS to introduce the force driving the conflict: Data, Relationships,  Interests, Values and Structural. 

Dr. Ayers will introduce an assessment tool to aid in the identifying the force driving both simple and wickedly complex conflicts, then offer steps to resolve, or manage, the conflicts. The webinar will conclude with practical application as well as Q & A time.